At Assam Chai Patti, we are committed to delivering you the freshest and finest quality tea. Customer satisfaction is at the heart of our business, and while we strive to ensure every order reaches you in perfect condition, we understand that sometimes things may not go as planned.

This Return & Refund Policy explains how you can return your product, request a refund, or get a replacement in case of issues.

✅ Eligibility for Returns

  • Returns are accepted within 2 days from the date of purchase.
  • Items must be unused, unopened, and in their original packaging with all labels intact.
  • Opened tea packets or used items cannot be returned for hygiene and safety reasons.

📩 How to Initiate a Return

  1. Request RMA Number
    • Email us at contact@assamchaipatti.com within 2 days of receiving your order.
    • We will provide you with a Return Merchandise Authorization (RMA) number, which is required to process your return.
  2. Prepare the Package
    • Place the product in its original packaging.
    • Clearly mention your RMA number on the package.
  3. Ship the Item
    • Send the package to our return address:

Assam Chai Patti
Tenga Gaon, Kakara Toli Gaon,
Tinsukia, Assam – 786156, India

✔ We will cover the return shipping costs or reimburse you for them.

💵 Refunds & Exchanges

  • Once we receive and inspect the returned item, we will process your refund or exchange within 3 business days.
  • Refunds will be credited back to your original payment method within 5 to 7 business days.
  • You will receive an email confirmation once your refund/exchange is successfully processed.

⚠️ Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately.

  • Share clear photos of the damaged item by email or WhatsApp to help us resolve the issue quickly.
  • Once verified, a replacement product will be shipped within 3 to 5 business days at no additional cost.

📞 Contact Us

If you have any questions or need help with your return/refund request, our support team is always ready to assist you.

📧 Email: contact@ assamchaipatti.com
📞 Mobile: +91 9707221202

💚 Our Commitment

We truly value your trust in Assam Chai Patti. Our goal is to make your shopping experience smooth, reliable, and worry-free. Thank you for being a part of our tea family. 🍃☕